Delivery Policy
Thank you for choosing Audigitizing for your embroidery digitizing needs. Our Delivery Policy is designed to outline the terms and conditions governing our embroidery digitizing services. Before using our services, we strongly recommend that you carefully review this policy. Your utilization of our services implies your acknowledgment, understanding, and acceptance of the terms outlined in this Delivery Policy.
Delivery Timeframe
Turnaround Time: Our goal is to provide your digitized embroidery files in a timely manner. We aim to complete our services within 24 hours of receiving your order and all necessary information, including design files, specifications, and other relevant details.
Notification of Delays: If any unexpected delays arise in delivering your embroidery files within the agreed-upon timeframe, we will promptly inform you and provide updated estimates for delivery.
Delivery Method
Digital Delivery: We deliver our embroidery digitizing services electronically through email or a secure online file transfer system. Once your order is finished, we will send the final digitized embroidery files to the email address you provided during the ordering process.
File Formats: We provide embroidery files in commonly used formats, including DST, PES, EXP, JEF, VP3, or any other format you specify when placing your order. If you need files in multiple formats, please notify us in advance.
Order Verification
Design Preview: Prior to commencing the digitization process, we may offer a design preview or mock-up for your review and approval. This preview is intended to provide an idea of the final embroidery’s appearance but may not depict exact stitch placement or thread colors.
Approval and Revisions: It is your responsibility to thoroughly review the design preview and suggest any necessary modifications or corrections before granting final approval. Once your approval is received, we will proceed with the digitization process.
Order Changes
Modification Requests: If you need to make changes to your order, such as altering design specifications or file formats, please promptly contact our customer support team. We will make every effort to accommodate your request, but please be aware that changes may impact the delivery timeframe.
Additional Services: Should you require additional services, such as resizing, color adjustments, or edits to the digitized file after delivery, please reach out to our customer support team. Additional charges may apply, and the delivery time may be extended accordingly.
Non-Delivery
Unsuccessful Delivery Attempts: In the event that we are unable to deliver your embroidery files due to incorrect or incomplete contact information provided by you, or if you encounter difficulties receiving or accessing the files, please contact our customer support team to address the issue.
File Integrity: While we take precautions to ensure the integrity of the files, technical issues or file corruption may occasionally occur during delivery. If you encounter any problems with the delivered files, please promptly inform us so that we can rectify the issue and, if necessary, provide you with a replacement file.
Ownership and Rights
Intellectual Property: Upon receipt of the embroidery files, you will gain intellectual property rights to use the digitized designs for personal or commercial purposes, subject to any copyright or licensing restrictions associated with the original artwork or designs you provided.
Confidentiality: We highly value your privacy and confidentiality. We commit not to use or disclose your designs or any order-related information without your explicit consent, except when required by law or for fulfilling our contractual obligations.
Contact Us
Should you have any questions or concerns regarding this Delivery Policy or our delivery process, please do not hesitate to contact our customer support team at info@audigitizing.com We are here to assist you and address any inquiries.
Note: This delivery policy serves as a general example and may require customization to suit the specific needs and circumstances of your embroidery digitizing business. It is essential to consult with legal experts in your jurisdiction to ensure compliance with applicable laws and regulations.