Refund Policy

We are grateful for your choice of Audigitizing for your embroidery digitizing needs. Our commitment is to deliver exceptional services and ensure customer satisfaction. This Refund Policy is designed to clarify the conditions and situations in which refunds are authorized for our embroidery digitizing services. Prior to using our services, we kindly request that you carefully review this policy. By utilizing our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Eligibility for Refunds

Satisfaction Guarantee: We are dedicated to ensuring your satisfaction with our embroidery digitizing services. If you are dissatisfied with the quality of our work or believe that we have not met your requirements, you may qualify for a refund.

Clear Mistakes or Errors: We acknowledge that errors can occur. If we make obvious mistakes or errors during the digitization process that significantly impact the quality or accuracy of the final embroidery file, you may be eligible for a refund.

Refund Procedure

Notification: To request a refund, please contact our customer support team within 2 days of receiving the final embroidery file or discovering the issue. You can reach us at Please provide detailed information about the issue and any supporting evidence.

Assessment: Our team will review your request and evaluate the validity of the refund claim. We may request additional information, such as images or descriptions of the issue, to assist in the assessment.

Resolution: If your refund claim is approved, we will initiate the refund process within 2 business days. The refund will be issued using the original payment method unless otherwise agreed upon.

Refund Amount

Full Refund: If your refund claim is approved, you may be entitled to a complete refund of the amount paid for the embroidery digitizing service.

Partial Refund: In certain cases, we may offer a partial refund based on the nature and severity of the issue. The refund amount will be determined at our discretion

Non-Refundable Circumstances

Change of Mind: Refunds will not be granted due to a change of mind or if you decide you no longer require the embroidery digitizing service after work has commenced.

Delays Beyond Our Control: While we strive to deliver our services within the agreed-upon timeframe, we cannot be held responsible for delays caused by factors beyond our control, such as technical issues, internet connectivity problems, or force majeure events. Refunds will not be granted in such cases.

Modification or Cancellation

Modification: If you need to alter your order or request changes to the embroidery design before work begins, please contact our customer support team. We will make an effort to accommodate your request, but we cannot guarantee modifications once work is underway.

Cancellation: If you need to cancel your order before work commences, please contact our customer support team. Depending on the stage of the process, a partial refund may be possible. Once work has started, cancellation may not be feasible, and refunds may not be provided.

Contact Us

If you have any questions or concerns about this Refund Policy or our refund process, please contact our customer support team at We are here to assist you and address any inquiries.

Note: This refund policy is a general example and may need to be tailored to meet the specific requirements and circumstances of your embroidery digitizing business. It is crucial to consult with legal professionals or experts in your jurisdiction to ensure compliance with applicable laws and regulations.